Frequently Asked Questions
Is AccessAble a business? What is the funding model?
AccessAble is a business and has been trading since 2000. We were founded by a disabled student, Gregory Burke, who was continually frustrated in his attempt to access society. Since then, AccessAble has consulted and involved over 1,500 groups of disabled people to shape both the service and the mission to empower disabled people with choice and independence.
AccessAble was purposely established as a business to help ensure the future sustainability of the essential service we provide to disabled people and carers. Gregory was also keen to avoid a situation where AccessAble would have to 'compete' for funding alongside charities doing impactful work in the disability space.
AccessAble is committed to enabling venues of all sizes to have a Detailed Access Guide. We do everything possible to keep costs as low as possible, while ensuring that we produce a high-quality product.
All quotes are based on the time we expect our surveyor to spend assessing a venue. Post survey it takes 2 - 3 times as long to produce a quality-assured finished Detailed Access Guide. All costs quoted are inclusive of quality assurance, hosting and publication.
Our focus is providing trusted, detailed information that can be kept up to date using a sustainable model, that delivers value for years to come. Working on this basis has allowed us to grow our service over the past 25 + years to serve 6.2 million + disabled people a year and provide trusted information to over 70,000 venues.
AccessAble has a strong track record of reinvestment. The Your Accessibility Guide portal and Guided Assessment option are excellent examples of this.
How long will it take for my Detailed Access Guide to be published on AccessAble.co.uk after my assessment?
We aim to have your Detailed Access Guide live on www.AccessAble.co.uk within 4 weeks of your assessment taking place. During this time the surveyor will be creating your Guide and it will be quality checked by our Quality Assurance team.
Will your surveyor judge or rate the accessibility of my venue?
Our surveyors will not give your venue a rating or say whether the accessibility is good or bad, they will simply collect access information. We understand that each property is unique, and that accessibility means something different to everyone.
How will an assessment help me to improve the accessibility of my venue?
Your assessment includes an Accessibility Improvement Report (not published) on issues you may like to consider tackling, many of which are no cost or low cost.
How can I promote my Detailed Access Guide?
Your website can seamlessly link to your Detailed Access Guide on AccessAble to reassure all your customers with accessibility questions. Once your Guide is published our team will get in touch with helpful advice on how to promote your Guide and keep it up to date.
How can I get in touch with AccessAble if I need more information?
We would love to hear your feedback on what we do. If you have a question or a suggestion please get in touch with us.
Email address: contactus@youraccessibilityguide.co.uk (opens email client)
Phone: 01438 842 710
Text: 07897 032494
By post:
AccessAble
18-20 High Street
Stevenage
Hertfordshire
SG1 3EJ
Something’s changed at my venue. Will my Detailed Access Guide be updated?
If you would like to report a change at your venue you will need to login to the My Account area of the website www.YourAccessibilityGuide.co.uk where you will find details on how to get in touch with a member of our Team. If it’s simply a text change, you can use the “Something Changed?” button on the Detailed Access Guide and complete the form.